CUSTOMER SUPPORT Q&A

Q: How do I know if my Rep autoship ($19.95) was declined?
A: When a Rep monthly autoship ($19.95) is declined, three things take place:

  1. You get an email from PlanNet stating that there was a problem processing your autoship.  
     
  2. If you login to your Virtual Office, you will see a message across the top of your screen telling you the payment declined and the steps necessary to fix it.
     
  3. Our PlanNet Support Team will place an outbound call to you and let you know the payment declined, followed by an email if they are unable to reach you.

We cannot stress enough the importance of having up-to-date contact information on file so we can reach you if there is a problem.

~ Sarah Muscarella, Manager of Customer Support